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Sticks — Support

Need help with Sticks? You’re in the right place.

Contact

For any questions, bug reports, feedback, or account-related requests, email us at:

sticks.support@gmail.com

We aim to respond within 2–3 business days.


Frequently Asked Questions

How does the automatic scoring work?

Point your phone camera at the dartboard before you throw. The app analyzes the camera feed in real time, detects when a dart lands, and calculates the score based on where the dart hit the board. All detection runs locally on your device.

Why was my throw scored incorrectly?

The detection is highly accurate but not perfect — lighting conditions, camera angle, or board obstruction can occasionally cause a wrong reading. After each round you have to correct any dart’s score if it is wrong by tapping it and selecting the correct value from the nearby options.

What is a “foul play”?

A foul is detected when the camera sees something unusual — for example, the dartboard moving too close to the camera, or a new dart appearing between throws without being thrown. When a foul is detected, the current round is reset. A foul play that is detected does not necessarily mean you did something wrong it is just an indicator for us how often does something unusual happen when you play. When fouls are detected very often something is wrong, either you are trying to cheat or something with your setup is not compatible with our algorithm. The second of which we can than work on.

How do I play with friends?

  1. Tap FRIENDS on the main screen.
  2. Search for your friend’s username and send a friend request.
  3. Once they accept, tap their name to send them a game invitation.
  4. They’ll get a notification in the app and can accept to start a friendly game.

How do I delete my account?

Tap ACCOUNT on the main screen, then use the delete account option. This permanently removes your account and all your game data from our servers. The action is immediate and cannot be undone.

Does the app work without an internet connection?

You need an internet connection to log in, play online matches, and save game statistics. Once logged in, solo mode and local 1v1 mode work offline.

Camera permission — what is it used for?

The camera is used exclusively to detect dart throws on the board in front of you. Camera frames are processed on your device and are never transmitted, uploaded, or stored. See our Privacy Policy for full details.


Reporting a bug

When reporting a bug, please include:

Send to sticks.support@gmail.com with the subject line “Bug Report”.


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